What do we offer you?

As a bond originator, Betterbond’s function is to acquire home loan applications from estate agents and submit them to banks for approval and processing. We aim to source the best interest rate for you and also offer a free household removal quotation service for all Betterbond clients to make use of. However, Betterbond’s value proposition extends way beyond this. Betterbond has an array of value-added offerings available to you.

Choice

Restricted to the offering of a single bank, clients of bank mortgages have little choice of product, interest rates and credit terms. Once the interest rate is quoted, it is difficult and often intimidating for clients to negotiate with the bank and "shopping around" is time consuming. Betterbond arbitrage these products and credit criteria to the benefit of the client. Mega trends, such as consumerism, individuation and best advice, ensure the rapid adoption of this attribute of choice by clients.

Convenience

Though the banks have largely matched this attribute, Betterbond has national, mobile networks. Allowing the client to conclude without signing the application form has meant that the client no longer has to visit his or her branch and endure the queues, parking and security hassles which are so often associated with this visit. Betterbond concludes transactions over the phone or at a location of the client's convenience.

Integrity

The purpose of raising this attribute is not to make a judgement call on which institution, bank or originator, best portrays it but rather to posit that Betterbond as an originator, need only position equal trustworthiness for the client to feel confident to deal with them. This has proved fairly easy for Betterbond as we have recruited most of our sales and service personnel directly from the banks over the years. Clients value bank-trained consultants managing their home loan application.

Negotiating Power

As we have catapulted in size, it has been an obvious progression for Betterbond to claim the ability to negotiate better interest rate concessions from the banks for the "little guy". In turn, banks are channel agnostic when it comes to competing on interest rates. Betterbond contracts with banks on the basis that the latter will not apply preferential rates in their own channels e.g. branches, mobile sales forces and virtual platforms.

One-Stop Service

Common sense suggests that the Betterbond consultant could provide a one-stop service for the client, namely: home loan finance, life assurance, short-term insurance and bridging finance. However difficult this has proven to achieve in practice, Betterbond is positioning itself for this service and banks seem to be condoning or even encouraging the activity. Entrenched, this service would greatly enhance the image and stature of Betterbond.

Electronic Submission

Banks have encouraged the originators to submit digitally, using pricing incentives. Betterbond has obliged and the client has enjoyed the benefit in speed and efficiency. The banks, on the other hand, could engineer seamless, paperless processing. In these integrated systems, the banks could allow Betterbond to access such facilities as their credit scoring and valuation technology to make the process even more efficient.